How It Works
For creations with a personalized imprint
Choose your piece of jewelry and complete your order. We will prepare the kit suitable for your creation, with everything you need to collect the imprint from the comfort of your home: a fingerprint, a nose print, or the paw print of your four-legged friend.
Inside you will find the materials and specific instructions for the type of imprint chosen, which will guide you step by step. A simple gesture to transform a special bond into a keepsake to wear.
Kit preparation time: 24–72 hours.
Get the kit delivered to your home
Within 24–72 hours of completing your order, we will ship the kit suited to your creation, with everything needed to take the impression from the comfort of your home.
The kit includes:
♡ Material to create up to 4 impressions
♡ Step-by-step illustrated instructions
♡ Shipping container
♡ Address and instructions for sending the impression back to us
♡ Only in Italy: prepaid return label
Outside of Italy, the shipping of the impression is at your own expense, via your local post office.
Create the imprint
Follow the instructions included in the kit and collect the print you wish to cherish: a fingerprint, a nose print, or a paw print, from the comfort of your home.
Take your time and choose a quiet moment. If the first attempt isn't perfect, you can try again: the included material allows you to create up to four prints.
Every little detail will help make your jewelry truly unique.
Resend your fingerprint
Once you have obtained the impression, place it in the special container and follow the instructions included in the kit to send it back to our laboratory.
There is no deadline: you can send it back to us whenever you like.
The shipping of the kit and the delivery of the jewelry are free worldwide.
If you have any questions, contact us through support@getcuddlio.com: we will be happy to help you.
We make it by hand
Once we receive your impression, our artisans begin crafting your jewelry.
Each creation is handmade in Italy, finished with care and attention to detail.
We will keep you updated step by step throughout the crafting process.
Production time: approximately 3–4 weeks.
Receive your creation
Once completed, your jewel will be carefully packaged and shipped directly to your home.
From that moment on, you will carry with you a unique creation, made to cherish a memory that will last forever.
Free shipping in Italy.
Frequently Asked Questions
What is your return policy?
As each fingerprint piece is custom-made from the unique fingerprint provided by the customer, returns or exchanges are not possible once production has begun.
For more information, please consult our Return and Refund Policy.
Are there any purchases for which returns are not allowed?
Yes. Imprint jewelry is custom-made from the unique imprint provided by the customer.
For this reason, once production has begun, the right of withdrawal no longer applies, as stipulated by Italian law for personalized products.
When will I receive my order?
After placing your order, we will ship your kit within 24–72 hours.
Once we receive your impression, our artisans will begin handcrafting your jewelry in Italy. This process typically takes 3–4 weeks.
When your jewelry is ready, it will be carefully packaged and shipped directly to your address.
What is the shipping cost?
Shipping is free throughout Italy.
For international orders, shipping costs are calculated automatically at checkout based on the destination country.
What happens if I can't get a perfect impression?
Don't worry. The kit contains enough material for up to 4 attempts.
If you want even more chances, you can add an extra kit to your order before shipping.
If, despite your attempts, you cannot get a suitable impression and decide not to proceed with the order, you can request cancellation before production of the jewelry begins. In this case, we will refund the order amount, deducting only the cost of the kit used and the shipping costs already incurred.
If you need assistance, contact us through support@getcuddlio.com: our team will be happy to help you.
What if my cat or dog doesn't cooperate?
We recommend choosing a time when your four-legged friend is calm and relaxed. The kit includes enough material for up to 4 attempts.
For a more precise paw print, it may be helpful to gently hold your dog's muzzle still for a few seconds during the impression, without applying excessive pressure.
If you need assistance, please contact us through support@getcuddlio.com: our team will be happy to help you.
Can I purchase the kit without ordering the jewelry?
No. The kit is prepared and shipped exclusively as part of an Cuddlio custom jewelry order.
This way, we can support you through every step of the process and ensure the best possible experience.
Will my pet's paw print be preserved?
No. Once your jewelry is complete, we will also return your original print along with your creation.
This way you can keep it, and if in the future you wish to create another piece of jewelry with the same print, you can simply send it back to us.